by Brenda Segna and Blast creative
It’s a beautiful day outside, 83 degrees, my flowers are dancing in the sun and a cool breeze is fluttering about my office! Perfect working weather or a great day to escape to the outdoors! J First work then an afternoon walk now that’s POWERFUL!
Speaking of powerful, have you noticed how the most powerful force in the universe is the Internet. With technology today, blogging, article distribution sites and social media, the internet can make or break a business. Companies are interacting and responding more and more to their customers online. It’s made purchasing and interacting with businesses more personal!
And personal is good until you come across mean people! And we all know that there are mean people out there. I’d like to share about one of my clients-without mentioning any names of course. My client is in a touchy situation-he’s been attacked online and needs help cleaning it up.
The person who attacked him had one thread of truth in her statements. One piece of information was true, but she spun this wild tale that wasn’t true, she wrote a complete blog post of negativity and accusations. She rallied her network to join in on the attacks. Making my clients life pretty miserable for a few weeks now and unfortunately, writing your opinion online is not illegal.
Writing your opinion may not be illegal, but damaging a business is and if the business can prove that they’ve lost business because of what another person wrote, that person and their business can held liable. But even beyond that, take a step back and think about the other person’s clients/customers as they are reading what she wrote. She is being mean and negative, attacking a competitor online, is this how she wants to be portrayed to her clients/customers? To her online community?
My client did apologize to her and he even tried doing some online apologizing, but everything that he would post, she would be right behind him attacking again. So he chose to be silent, because the situation was getting completely out of control because of the type of person that he was dealing with, so he chose silence. Which I completely agree with, but unfortunately the online community doesn’t know what is going on and doesn’t realize that he did indeed apologize. The attacks have been brutal.
The person who is brutally attacking my client is doing more damage to herself by flying off the handle in the heat of the moment rather than contacting my client directly to try and resolve the issue. And she can be banned from some online communities for her behavior as is the case with the person that has attacked my client. We proved to one online community that her accusations were false and they deleted her posts. Now they have a clause in their guidelines-“any attacking of others online is not permitted and you will be banned from the site.”
The other thing this other company claimed was that they couldn’t remember how they stumbled upon the information. If you’re going to lie, remember what my grandma used to say, “the truth always come out in the end.” And it has in this case, the “other company” had placed an ad on Craigslist to outsource some of their business and my client applied. They were reviewing my clients company to send them work. hmmm…
Seems Grandma is always right! However, even though we’ve had a few things removed, there is still a ton of cleanup that needs to be done. So we take it one post at time and continue to do damage control. My client has been praised by literally thousands for his class in dealing with the situation! My advice to everyone is to be careful what you post online-if you choose to post your anger and frustration-remember that your clients and customers are reading what you post as well. Reputation works two ways, you may be angry at the person/company and want to let the world know, but be careful how you do it, it could come to bite you in the end. Be kind and show respect! If you have to be more forceful to get results, be careful what you post online. Never let your anger show online-it’s not good business!
And that is the end of my good business tip for the day, now off to the gym to workout and then outside to enjoy the beautiful sunshine-it’s calling my name. Until next time…
For more information please contact Blast creative and Brenda Segna!
Big Sky Economic Development & Blast creative Sponsor SEO/Social Media Event
Big Sky Economic Development & Blast Creative are teaming up to give small businesses in Yellowstone County the opportunity to enhance their social media presence. Choose the first four sessions to get started or the last four sessions to really move your business ahead. Or choose both! Even if you have a Facebook or Twitter page — this is your chance to really learn it and use it to your company’s benefit.
Week 1 (September 28) -
Search Engine Optimization, Facebook, social media and how it all ties together.
Week 2 (October 5) -
How can your company incorporate the success of iPad ito your business?.
Week 3 (October 12) -
Build your company’s Facebook page with the help of our designers.
Week 4 (October 19) -
Build your company’s Twitter page, again, with our designers right there!
Week 1 (October 26) -
How to create an ad with Google AdWords. How does it all work?
Week 2 (November 2) -
How budgeting works with AdWords • Tools for managing AdWords costs •
AdWords Policies • Quality Score • Transparency • Display Advertising
Week 3 (November 9) -
YouTube in-depth • How to choose the right pricing for your goals •
Keyword Contextual Targeting
Week 4 (November 16) -
Installing conversion tracking codes • Interpreting analytics traffic source reports.
Come join Brenda Segna and the team at Blast creative for this hands-on workshop today!